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Frequently Asked Questions
Do you have any questions about booking your tour or hotel shuttle service with us?
Chances are someone has already asked us that same question. Take a look at our most frequently asked question to see if your question has been answered.
If you don’t see question or an answer, please feel free to submit your query through our contact page.
Q: What currency is quoted on the website?
A: Rates are quoted in US dollars.
Q: Is a deposit require a deposit?
A: Yes. You are required to pay of at least deposit 30% to confirm reservation. (Please contact us for details).
Q: How do i know when my reservation is confirmed?
A: A confirmation will be sent to you via email within 24 hours of you submitting a request and instantly when you book online. If you did not receive a confirmation please contact us.
Q: What payment methods can be used ?
A:We accept all major credit cards via PayPal, Wire Transfers, Traveler’s checks and Cash.If you choose to make this payment by credit card,debit card or online it attracts a 7% booking and service fee while if paying by cash there is no additional charge.
Q: Do you offer group discounts?
A: Yes. We offer great group discount for various group size on all services including airport shuttles up and tours transportation. Our vehicles can accommodate up to 52 passengers. Please email us with the number of persons in your group, travel date, pick up location, destination or the tour excursions you are interested in.
Q: Is tipping allowed?
A: Tipping is at the customers discretion and is not included in our transfers and tour cost.
Q: Do you provide tours and ground transportation for guest staying at a hotel?
A: Yes. Tours and transportation is offered to hotel, villa, resort guests to any location in Jamaica.
Q: Are the entrance fees included in the prices quoted for tours?
A: .Prices quoted are for transportation only and do not cover entry fees to any of the locations mentioned.
Q: Can we book an attraction with admission fee included?
A: Yes. All you need is to contact us with this you request.
Q: How far in advance should we book a tour?
A: It is recommended that you book your tours as soon as possible as popular tours sell out fast.
Q: Can my reservation be amended?
A: Yes. All you need to do to have your reservation changed is to contact us in advance.
Q: Can I book a child seat on to my booking?
A: Yes. Just send us an email with your request, a PayPal invoice will be emailed to you allowing you to pay for the child seat at an additional cost of $10.00.
Q: Can passengers be pick up at the cruise ship terminal?
A: Yes. We operate from all major cruise ship terminals in Jamaica. Montego Bay, Falmouth, Ocho Rios & Port Antonio
Q: Does the tour start at a specific time for cruise ship passengers?
A: It is recommended that customers disembark cruise ship between 15 to 30 minutes after cruise ships arrival.
Q: If you are late getting off the ship, what happens?
A: All you’ll have to do is to inform one of the pier attendant’s that you’re booked with Jamaica Quest Tours, and they will in turn contact us.
Q: Is there any cancellation policy?
A: Yes. A cancellation fee as follows will be applicable on transportation and our tour bookings .
Cancellation 7 days or more before: 25% cancellation fee applicable
Cancellation 72 hours before: 50% cancellation fee applicable
Cancellation 48 hours or less: 75% cancellation fee applicable
Cancellation on booking made within 48 hours: 80% cancellation fee applicable
Cancellation 7 days or more before: 25% cancellation fee applicable
Cancellation 72 hours before: 50% cancellation fee applicable
Cancellation 48 hours or less: 75% cancellation fee applicable
Cancellation on booking made within 48 hours: 80% cancellation fee applicable
Q: Are prices locked in?
A: Price quotations are subject to change without notice.
Q: How do i get meeting information for arrival?
A:Meeting Instructions, along with other important information will be sent with your email confirmation/voucher within 24 hours.
Q: How do I get meeting information for return pick up from hotel/resort?
A: Your agent will be at the front of your hotel/resort, 15 minutes prior the pick-up time specified on confirmation voucher.
Q: How do i book reservation with less than 24 hours notice?
A:For such reservations please contact us for assistance.
Q: Are you responsible for my personal effects?
A: No. Jamaica Quest Tours is not liable for the loss of personal effects; damaged or stolen personal effects while on our services.
Q: What happens if incorrect information given to Jamaica Get Away Travels?
A: Jamaica Quest Tours is not responsible for incorrect information given such as dates flight info,e-mail address or any information submitted by you. We will however try our best to assist you.
