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Terms and Conditions
WEBSITE TERMS AND CONDITIONS
Introduction
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, please do not use this website. You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Jamaica Quest Tours’ use of cookies in accordance with the terms of Jamaica Quest Tours’ privacy policy/cookies policy.
License to use website
Unless otherwise stated, Jamaica Quest Tours and/or its licensors own the intellectual property rights in the website and material on the website. Subjected to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or other media from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- Republish material from this website (including republication on another website).
- Sell, rent, or sub-license material from the website.
- Reproduce, duplicate, copy, or otherwise exploit material on this website for a commercial purpose.
- Edit or otherwise modify any material on the website.
- Redistribute material from this website [except for content specifically and expressly made available for redistribution. Where content is specifically made available for redistribution, it may only be redistributed [within your organization.
Acceptable use
You must not use this website in any way that causes, may cause, damage to the website or impairment of the availability, accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this website without Jamaica Quest Tours express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without Jamaica Quest Tours’ express written consent.
Restricted access
Access to certain areas of this website is restricted. Jamaica Quest Tours reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at Jamaica Quest Tours discretion. If Jamaica Quest Tours provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Jamaica Quest Tours may disable your user ID and password in Jamaica Quest Tours sole discretion without notice or explanation.
User content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material, and audio-visual material) that you submit to this website, for whatever purpose. You grant to Jamaica Quest Tours a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Jamaica Quest Tours
the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Jamaica Quest Tours or a third party(in each case under any applicable law. You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.
Jamaica Quest Tours reserves the right to edit or remove any material submitted to this website, or stored on Jamaica Quest Tours servers, or hosted or published upon this website. Notwithstanding Jamaica Quest Tours rights under these terms and conditions in relation to user content, Jamaica Quest Tours does not undertake to monitor the submission of such content to, or the publication of such content on, this website. The images shown are for guidance purposes only. The service provider may use a vehicle that is different from the examples shown.
No warranties
This website is provided “as is” without any representations or warranties, express or implied. Jamaica Quest Tours makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph.
Jamaica Quest Tours does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate, or non-misleading. Nothing on this website constitutes or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial, or medical matter you should consult an appropriate professional.
Limitations of liability
Jamaica Quest Tours will not be liable to you (whether under the law of contact, the law of torts, or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
We do not accept liability in contract or in tort (actionable wrong), for any injuries, losses, damages, delays, additional expenses, or inconvenience caused directly or indirectly by force or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including; but not limited to war, fire, flood, civil disturbance, unusually severe weather, acts of God, acts of the Government or of any other authorities, accidents to or failure of machinery or equipment or industrial actions.
Any problems or disputes arising out of the booking of travel or any service on this website must be reported to us immediately, by calling our Customer Care number at 1-876-776-0001 and by sending an email to us at jamaicaquesttours@gmail.com. We do not accept responsibility for any activities or procedures that may be necessary in order to enjoy the use of anything purchased from us; this is including but not limited to procuring or having possession of any passport or valid identification for travel. This is the sole responsibility of the user. These limitations of liability apply even if Jamaica Quest Tours has been expressly advised of the potential loss.
Reasonableness – by using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, Jamaica Quest Tours has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Jamaica Quest Tours officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Jamaica Quest Tours officers, employees, agents, subsidiaries, successors, assigns, and sub-contractors as well as Jamaica Quest Tours.
Unenforceable provisions
If any provision of this website disclaimer is or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Indemnity
You hereby indemnify Jamaica Quest Tours and undertake to keep Jamaica Quest Tours indemnified against any losses, damages, costs, liabilities, and expenses including without limitation legal expenses and any amounts paid by Jamaica Quest Tours to a third party in settlement of a claim or dispute on the advice of Jamaica Quest Tours legal advisers incurred or suffered by Jamaica Quest Tours arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Non-solicitation
The client understands that company’s investment in its employees is substantial in the form of training, compensation, and the imputation of confidential business information and trade secrets. In consideration of the company allowing its providers to provide services described herein at the client’s request, the client agrees not to solicit, hire, or otherwise induce the company’s employees and or providers to perform services for a client similar to the services company provides to Client under this agreement, unless arranged by and through the company, for a period of six (36) months from the date services were last provided to Client. In the event Client violates this paragraph, the client agrees to pay the company liquidated damages in the amount of USD $5,000, which is not designed to penalize the client but to compensate the company for the costs associated with lost business opportunity and having to assign another employee/contractor to provide services, or, in the event of the loss of its employee, having to hire and train a new employee.
Breaches of these terms and conditions
Without prejudice to Jamaica Quest Tours other rights under these terms and conditions, if you breach these terms and conditions in any way, Jamaica Quest Tours may take such action as Jamaica Quest Tours deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and or bringing court proceedings against you.
Variation
Jamaica Quest Tours may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Assignment
Jamaica Quest Tours may transfer, sub-contract, or otherwise deal with Jamaica Quest Tours rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract, or otherwise deal with your rights and/or obligations under these terms and conditions.
Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Legal Policy
This is regarding the use of this website, this is an agreement between Jamaica Quest Tours and customers. These listed services, tours are owned and operated by independent (third-parties) contractors, which are not associated with Jamaica Quest Tours. Jamaica Quest Tours does not own, control nor operate the tours and is not responsible for the acts or omissions of the operators/owners. Jamaica Quest Tours is also not responsible for any loss, injuries, or damages that may result from participation in the tours and services which is done at your own risk. The listed tours, services prices are only for reference and can be changed at any time without notice.
The following general conditions and terms apply to the use of the jamaicaquesttours.com Websites; this is known as the jamaicaquesttours.com Terms of Use. By using or accessing the website, making any form of payment whether by cash or credit card you are agreeing to be bound by the terms and conditions that are stated below. We reserve the right to modify these terms and conditions at any time in our sole discretion and your continued use of the Website. It shows your acceptance of any modification. This website is mainly provided to assist users in making legitimate reservations. Users can access and gather travel information and determine the availability of travel-related goods and services.
Users should only use this website to make reservations for themselves, their family, and/or friends, for whom the user is legally authorized to act. All information supplied by the User should be true, accurate, and complete. Travel arrangements and prices detailed on our website are provided and coordinated by us. We have taken great care and responsibility to verify and check all information on our website as at the time of compilation, however, as this information is supplied by the relevant cruise and/tour operators, we accept no responsibility for any inaccuracy contained in the information given by us.
Sales of services as contained on the website are made by us only as an agent for the person, company, or business providing the service. We do not accept responsibility for any change in price and variation of service as shown and all prices and services are subjected to change without notice. It is salient that you check with us for any changes or variations to the information shown on our website. This will allow us to advise, or your agent, of any such changes that we are aware of either before you book your purchase, or prior to your departure. The content and information on this website are proprietary to us.
The terms and conditions followed are applied to every booking with us, whether online manipulating the website or through our Call Center using one of our Booking Agent, or both. By booking with us are agreeing to be governed by the following terms and conditions and acknowledge having read and agreed to the terms below. A user making a booking, authorities us to book reservations for the total reservation prices displayed on the website, plus tax recovery charges and service fees.
If you book through this website, you agreed not to file a chargeback, dispute, or reverse any payment with regard to the purchase without first corresponding with us about the details of your dispute and allowing us reasonable time to investigate and respond to your dispute. You further agree that you have permission to use the debit/credit card and/or Paypal account. In the event that you breach this agreement and file a chargeback, upon a resolution you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including our actual costs paid to the card processor or our banks, other third parties, and the reasonable value of the time of our employees spent on the matter. In the event that a chargeback is placed on a transaction, we also reserve the right to report the incident for inclusion in the chargeback abuser databases. and instead, abide by the terms and condition of the website.
Due to users agreeing to these terms and conditions, booking tours and transportation services on our website, you are also agreeing to pay any cancellation charges or change fees that may apply. All costs are shown in United States dollars; (US$) on less otherwise stated. All rates are subjected to change without notice. We do not accept any liability of whatsoever nature for the acts, omissions, or defaults, whether negligent or otherwise, of those service providers in connection with your travel pursuant to a contract between them and yourselves and over whom we have no direct control.
Jamaica Quest Tours obligations and liabilities do not extend beyond that of a booking agency and therefore Jamaica Quest Tours shall not be held liable for any loss or damage/s that the Hirer may incur as a result of a mechanical breakdown while on charter. The Hirer acknowledges that Jamaica Quest Tours shall not be held liable for any mechanical breakdowns/disturbances of the Hire however should any mechanical breakdown occur prior to or during the Hire including an accident or if the vehicle is no longer safe to drive, then the company shall endeavor, without guarantee to do so, make alternative arrangements to get the Hirer to their destination. Jamaica Quest Tours may use its discretion in order to determine the method of alternative travel arrangement or alternatively the Hirer may make their own alternative arrangements bearing their own costs. The Hirer agrees and acknowledges that a claim for costs relating to alternative arrangements made on their own behalf cannot and will not be made against Jamaica Quest Tours.
Call Recording and Monitoring
Please be aware that calls to and from Jamaica Quest Tours may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our employees. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.
Hourly Chauffeur Service
For hourly reservations for sedans, SUVs, helicopter, yacht, limousines, and vans, the change fee or late cancellation fee is equal to the base rate times the hourly minimum.
Jamaica Quest Tours reserves the right to terminate the Booking/Hire if any illegal activity is undertaken by the Hirer and or Party while on charter and the Hirer agrees and acknowledges that the Company will retain all monies paid to it plus may seek payment from the Hirer for any damages, loss, costs or fees incurred as a result of the Hirer’s illegal activity and/or termination of Booking/Hire.
Jamaica Quest Tours accepts no responsibility and shall not be held liable for any damages, losses, or costs incurred/suffered as a result of any delays caused by unsafe road conditions (i.e.. traffic, accidents, etc.) and delays caused by previous Bookings going overtime.
Jamaica Quest Tours shall not be held responsible or liable for the safe retention of articles left in any Vehicle by the Hirer or Party. The Hirer accepts responsibility and liability on behalf of the Hirer’s party for any losses of property belonging to the Company and/or Affiliate/Owner Driver that is provided in a Vehicle which includes but is not limited to, glassware, CD’s, DVD’s, etc.
Vehicles cannot be loaded beyond legal seating capacity and the Driver and Company reserve the right to terminate the reservation should the Hirer insist to carry more passengers than the Vehicle is legally able. The conditions stipulated above apply.
It is a legal requirement that all passengers wear a seat belt where fitted whilst in the Vehicle. The Hirer agrees and specifically indemnifies the Company and the Chauffeur against any fines imposed as a consequence of the passengers failing to comply with this legal requirement. Where the Hirer has asked for a child seat to be fitted, it is the responsibility of the Hirer to supply and ensure that the seat is correctly fitted before placing an infant into the seat.
The Hirer accepts and agrees, except in cases of an emergency, that the Chauffeur may only open and close doors of the Vehicle. Jamaica Quest Tours will not be held responsible for accidents and/or damages caused to Vehicle/s, persons, and property as a consequence of the Hirer and/or the Party opening and closing doors.
Irresponsible behavior which could give rise to or damage the Vehicle or endanger the safety of the other passengers will not be tolerated at any time by the Chauffeur or Company which includes negligent treatment of the Vehicle such as sitting on the exterior of the vehicle, hanging out of the windows, shouting abuse to other road users or pedestrians out of the window, rudeness or intolerance with the Chauffeur, misuse of the equipment, fixtures or consumable within the vehicle and wilful damage to the interior generally and such behavior may, at the sole discretion of the Chauffeur, Jamaica Quest Tours or its employees result in the immediate termination of the hire without compensation. In addition, the Hirer shall be held liable and responsible for any loss, howsoever caused, by the irresponsible behavior, actions, or negligence of his or her Party.
The Hirer acknowledges that he/she indemnifies Jamaica Quest Tours and its employees against any loss, consequential or otherwise as a result, direct or indirect or otherwise of a failure to meet time deadlines. The Hirer accepts total responsibility to ensure that there is adequate time to travel to and from destinations required by the time deadline/s required. Any advice provided by Jamaica Quest Tours or its employees to the Hirer, is to be used only as a guide and the Hirer accepts this guide may be inaccurate due to unforeseen circumstances including, but not limited to, traffic conditions, poor weather, break downs, and overtime, etc.
The Hirer accepts that in-car entertainment such as television screens, video, and DVD equipment is provided as a courtesy and its use and/or availability does not form part of the Hire. In the event that any equipment fitted to the Vehicle malfunctions or is not in working order prior to or during the Hire, Jamaica Quest Tours shall hold no liability whatsoever and shall not be liable for the payment of any compensation for such instances, nor will the Company be held liable for claims for any form of refund or cause of action.
Jamaica Quest Tours shall not be held liable for any claims, damages, compensation, or loss that may arise as a result of the Hire of any nature whatsoever including any future claims that may arise as a result of a Hire.
Where the Hirer is a Business or a company and the forgoing has had a representative make the booking on its behalf, the Business or company shall assume the liability of the Hirer, and the representative shall be deemed bound to advise the Hirer and party of the terms and conditions for the Hire.
The Hirer accepts and acknowledges that Jamaica Quest Tours will not be held liable for any damages or losses that may be suffered/incurred by the Hirer as a result of the Vehicle failing to attend or failing to comply with the terms of the Hire at the location, time and date scheduled.
The Hirer agrees to pay all expenses incurred by Jamaica Quest Tours owner in the collection of amounts due. Owner under this Agreement or in enforcing any term or condition of this Agreement, including attorneys’ fees, Owner’s administrative fees, and any other costs or expenses incurred by Owner.
The Hirer agrees to pay a late charge of 1-1/2% per day, not to exceed the maximum allowable by law, on all charges not paid within 48 hours after the end of the Hired Period.
Luxury Chauffeur Tip Optional Policy
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 20% tip that is paid to the chauffeur is added to your charges, unless your corporate agreement states differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease, or eliminate the tip entirely. Please let us know if you choose to pay tips in a different manner. If you are approving an additional tip being added to the bill, please confirm via e-mail to info@jamaicaquesttours.com referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests and that the actual amount received is always up to the client.
Early/Late Pick Up
Service between the hours of 11:00 PM and 6:00 AM are subject to a charge of time and a half.
Extra Stop
There is a charge of $ 35.00 for an extra stop for Sedans, SUVs, Vans, $40.00 Minibus, and $50.00 Coach Buses, unless was previously agreed.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $300 charge. Damage caused by smoking activity will also be charged to the client.
Staff Accommodations
On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.
Passenger Conduct
Jamaica Quest Tours reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
Clean up fees may be charged when activity inside the vehicle leaves a residual odor or stains the carpet/upholstery, including but not limited to smoking, spilled food or drinks, foods with a heavy odor, and vomit. Repair fees may be charges when physical damage is caused to the vehicle including but not limited to rips and tears to the carpet, upholstery, or other soft materials; damage to moldings, door panels, or other components. If during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger that is spilling food & drinks, vomiting, prohibited smoking, excessive trash) the company, at its discretion, will charge the client additional fees to cover such expense. Damage to the vehicle in any way caused by the actions of the client or any passenger will be charged in full to the client. The Hirer agrees to accept full financial responsibility and unlimited liability for any damage caused to the Vehicle by the Hirer or any members of their/his/her Party. The Hirer shall accept full responsibility and liability to pay damages to the Company for the cost of repair of the damage, any loss of income on behalf of the Affiliate/Owner Driver and/or Company as a result of the damage plus a Sanitation fee of $250.00.
Force Majeure
Jamaica Quest Tours shall not be liable for any failure or delay in performing its obligations under the Service Contract, and shall not be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of the law, regulation or ordinance by any third party or any other cause not within the control of the Company.
Amendments
Amendments or changes to your booking must be received from the lead named passenger and the email address we have on the booking at least 24 hours before delivery dates. Additional charges may be applicable, for which you will be advised at the time of the amendment. Please note that any incorrect information on the documentation received from us must be brought to our attention within seven days of the date of issue of the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above.
Luggage
If you are carrying any excess luggage such as more than one bag per person, golf clubs, bicycles, strollers, but not limited to, or other oversized items, you will need to inform us when booking to ensure we can provide the correct vehicle. One suitcase/piece as defined by weighing no more than 50 lbs) and one carry on the piece as defined by measuring not more than is 60 lb free. Clients with oversized luggage shall be transported via private service. In order to ensure the client’s safety, luggage must be placed in the areas reserved for this purpose; they cannot be transported aboard the vehicle on seats or in areas intended to enable people to move around inside the vehicle. Should you fail to notify us, you will be liable for any additional costs incurred.
Information:
Jamaica Quest Tours is not responsible for wrong information such as incorrect flight info, dates, e-mail address, or any information submitted by you. We will not make compensation payments for any cancellation/changes caused by any incorrect information supplied by you. Jamaica Quest Tours will put its’ best endeavors to find and rectify any errors and omissions as quickly as possible. However, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case, Jamaica Quest Tours shall reserve the right to cancel that contract and the customer will not have total liability in this regard.
Please note the helicopter service is not available after 5:40 PM or after dark.
Last Minute Bookings
All reservations made within 24 hours of transfer/service must be communicated to our booking agents by calling 1-876-774-6813 and or via email to info@jamaicaquesttours.com failure to comply may hinder our ability to fulfill our obligation due to technical issues or unforeseen circumstances which we cannot be held responsible for. In the event that the passengers fail to appear for the requested service, the clients will be charged the full cost including any additional charges that the booking would have incurred.
Animals
Animals are authorized aboard vehicles, provided that they are placed in cages designed for their transport and insofar as they do not represent any threat to the Carrier, the other travelers, or to third parties. In the case of shared service, Jamaica Quest Tours reserves the right to refuse to transport a cage measuring more than 48/32/31 cm (length/width/height).
Special Request
Jamaica Quest Tours facilitate our clients by providing infant/child seats at an additional cost. At the time of booking it is the client’s responsibility to advise us of any special requests for a child seat for transfers. Please note, however, these cannot be guaranteed. Where child seats are available, we will provide a maximum of two car seats for infants up to three years old. Clients are expected to provide at the time of booking full details on any special requirements i.e. wheelchair access in order to satisfy the booking. Failure to provide full details may lead to additional charges being applied in order to fulfill the booking request.
Tours and Excursions
Jamaica Quest Tours is a transportation service provider that seeks to connect you with Tours and excursions provided by third-party attraction owners. We do this through our website, www.jamaicaquesttours.com
You understand that the Tours represented on this website are provided by independent owners. You hereby represent, understand, and expressly agree that Jamaica Quest Tours does not control the quality, timing, legality, or any other aspect whatsoever of the services actually delivered by these third party owners, nor of the integrity, responsibility, or any of the actions whatsoever of these companies.
Jamaica Quest Tours will use its best efforts to offer services provided by those companies that are reputable and offer quality services in accordance with the Jamaica Tourist Board. We have taken care and responsibility to verify and check all information provided on our website at the time of compilation; however as this information is supplied by the relevant attraction, tour, cruise operator, we accept no responsibility for any inaccuracy contained in the information provided on our website.
Deposits
A non-refundable deposit is required on all bookings made online or through our contact service center. Payment can be made via Paypal or by cash to our agents. All deposits are non-refundable with the exception of poor weather or cancellation on the part of Jamaica Quest Tours. In the event of that which may prevent tour/services, the full amount of deposit and any amount paid thereafter shall be returned to the customer within fourteen business days.
Fees – No portion of transfer/tour fees are transferable or refundable once service commences.
Cancellation Policy
A cancellation fee as follows will be applicable on transportation and tour bookings.
Cancellation 72 hours before: A full refund applicable
Cancellation 48 hours before: 50% cancellation fee applicable
Cancellation 24 hours or less: 100% cancellation fee applicable and No show booking 100% fee is applicable.
Any cancellation by you must be acknowledged by Jamaica Quest Tours. We do not accept verbal cancellation unless approved by Jamaica Quest Tours. Therefore email your cancellation request to info@jamaicaquesttours.com
Helicopter Flights Cancellation Policy
Helicopter flights cancellation fee are as follows:
Cancellation 7 days before: 30% cancellation fee applicable
Cancellation 96 hours before: 50% cancellation fee applicable
Cancellation 72 hours or less: 100% cancellation fee applicable and No show booking 100% fee is applicable.
Cancellation made within 24 hours of original booking attracts a 15% cancellation fee applies. Any cancellation by you must be acknowledged by Jamaica Quest Tours. We do not accept verbal cancellation unless approved by Jamaica Quest Tours. Therefore please email your cancellation request to info@jamaicaquesttours.com
Confirmation Vouchers
When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates of travel, and time of arrival/departure. If there are changes to the details supplied, it will be your responsibility to contact us and request changes. Full payment is due at the time of booking. Upon receipt of payment, Jamaica Quest Tours will issue a booking confirmation Voucher by email within 48 hours.
If you do not receive a booking confirmation from us within 48 hours you must let us know by email as failure to do so may lead to missed emails about your booking which we cannot be held responsible for. It is your responsibility at all times to ensure that your email address or contact number remains active. If your email address or contact number change, you must advise us immediately and similarly let us know if you do not receive our acknowledgment of your email address change within 48 hours. We recommend checking your junk mailbox as your email provider may recognize us as spam.
Prior to traveling, customers must print out and ensure that they travel with their Confirmation voucher. The booking confirmation email is not the Airport Transfer/Tour Confirmation voucher. Confirmation Voucher contains important information therefore customers must take these with them on holiday. You must present this to the airport representative or driver at the start of your journey.
Refund Policy
Clients shall receive a refund if cancellation terms and conditions are complied with. Deposits are non -refundable deposit with the exception of poor weather or cancellation on the part of Jamaica Quest Tours & Travel Services. If the customer fails to comply with cancellation terms, absolutely no refund shall be due. If you decide, for any reason whatsoever, not to participate in all or part of your scheduled transfer, Jamaica Quest Tours will not be required to make any refunds. There is absolutely no refund for no-shows and those who wish to cancel upon the start of tour/transfer.
Additional Persons
You are not permitted to include additional persons on your transfers without the prior approval of Jamaica Quest Tours. Once the booking is completed, any addition will attract an additional fee. In any case, Jamaica Quest Tours is only liable to transport the number of persons booked for at the time of booking. Any addition will attract an additional fee and the appropriate fees will be applied at the time of amendment. Failure to make the required payment will result in only the transportation of the original persons booked.
Prepaid Transfers &Tours Reservations
By reserving your transportation and tour services, you authorize Jamaica Quest Tours to book reservations for the total reservation price. You agree that your credit card will be charged by Jamaica Quest Tours for the total reservation price.
Bank & Credit Card Fees
Some banks and credit cards impose fees for cross-border transactions. By reserving your tour and taxi on this website, you may see an additional cost/fee appearing on your credit card statement. This fee is solely determined by your Bank and/or Credit Card Company and Jamaica Quest Tours takes no responsibility for these associated costs. If you have any questions about these types of fees applied to your reservation, please contact your bank directly.
Acceptance of Risk
You acknowledge that tours offered on this website may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and hereby release Jamaica Quest Tours from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks.
Conditions of Bookings
The following terms and conditions apply to all bookings whether online or through our contact service center. By booking with us you agree to be bound and abide by the following rules and conditions: The user authorizes us to make a reservation for the total reservation price displayed on this website. Payment can be made through PayPal services or by cash. User may cancel or change their prepaid reservation in accordance with our cancellation policy. The user agrees to pay any cancellation charges or fees that may apply. All costs are shown in US dollars unless otherwise stated. All rates are subject to change without notice. We reserve the right to offer an alternative tour package of a similar standard in the event that the supplier overbook their property or for any reasons beyond our control.
THE INFORMATION, SOFTWARE, SERVICES, AND PRODUCTS PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS; INCLUDING PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES, RELATING TO THE INFORMATION ABOUT AIR, CRUISE, OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (THE PRICING, INCLUDING WITHOUT LIMITATIONS, PHOTOGRAPHS, GENERAL PRODUCT DESCRIPTIONS, ETC) AND CAR. IN ADDITION, JAMAICAQUESTTOURS.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE WEBSITE, AND/OR ON PENDING RESERVATION MADE UNDER AN INCORRECT PRICE. IN SUCH EVENTS, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATIONS AT THE CORRECT PRICE, OR AT YOUR OPTION WE WILL CANCEL YOUR RESERVATION SUBJECTED TO ANY APPLICABLE PENALTY.
Entire agreement
These terms and conditions together with the privacy policy, constitute the entire agreement between you and Jamaica Quest Tours in relation to your use of this website and supersede all previous agreements in respect of your use of this website. Please read these terms of use carefully before you start to use the site. By using jamaicaquesttours.com and or our call center, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using jamaicaquesttours.com and or our call center. All trademarks, service marks, trade names, trade dress, product names, and logos appearing on the site are the property of their respective owners.
